Core Values

Deringer is a caring company that nurtures success and encourages the people in our extended family to achieve their full potential.

We believe this fosters concern for our clients' needs, creates value for them, and results in mutual respect.

The best solution for each of our clients relies on personal integrity. Our approach is cooperative, collaborative, customized, and comprehensive. Client satisfaction is our measure of success. We consistently strive to deliver results that exceed client expectations.

We work with our clients and our vendors as we want to be treated; we work to create strategic partnerships that provide long-term added value. We define value as the perceived worth of something in relation to the cost that clients pay.

Deringer's Key Account Management Program (KAMP)

KAMP is our proprietary client services management program. We assign one of our experienced, knowledgeable professionals to manage all aspects of a client's account. The individual is accountable for the day-to-day management of the account and ensures that all aspects of our relationship are processed accurately and in a timely manner. Standard operating procedures, customized to the client's needs, are developed to enhance workflow as well as document archiving and retrieval. The Account Manager also oversees the billing of the account, and is the primary point of contact for client field inquiries. We have a contingency plan for managing the account, should the primary contact be unavailable. Managing accounts from a central location enhances operations, assuring that all import / export and other activities and issues are processed in a consistent, expeditious manner that exceeds a client's expectations.