Several Deringer clients have contacted us after receiving emails from CTPATIORACCURACY@cbp.dhs.gov, questioning whether the messages are legitimate. We have confirmed that these communications are being issued by CBP as part of a broader effort to review Importer of Record (IOR) data for accuracy and completeness. Importers should not ignore these notices and should review their ACE Portal information to ensure all required Form 5106 data is current and accurate.
The notification advises importers that CBP has identified an inaccuracy within their 5106 importer profile. If the issue is not corrected, CBP may void the Importer of Record number, potentially preventing the company from importing merchandise into the United States until the information is updated and verified.
What Importers Should Do
CBP recommends that importers:
- Log into their ACE Portal account.
- Verify that the company name and Importer of Record number match the information on ACE.
- Correct any outdated or missing information as soon as possible.
Key Areas Under Review
CBP is placing particular emphasis on the following information:
Physical Address
The physical address must be the actual location of the business or individual importer. It cannot be:
- A registered agent address
- A customs broker address
- A freight forwarder address
- A business service center
- A P.O. Box
- Another company’s address
Email Address
The email address must belong directly to the importer. Third-party email addresses, including those of brokers or service providers, should not be used in place of the importer’s email address.
Phone Number
The phone number must belong to the importer and be current and valid.
ACE Portal
Updates to Form 5106 data are reflected within ACE and may affect:
- Physical address information
- Mailing address information
- Contact phone numbers
- Email addresses
- Website information
- Fax numbers
CBP is also recommending that importers go into their CTPAT Portal, and verify that their name appears exactly the way it appears in their ACE Portal Account.
Deringer suggests that importers with CTPAT certifications send an email to CTPATIORACCURACY@cbp.dhs.gov to seek confirmation that updates were adequate.
If You Do Not Have an ACE Portal Account:
- You may need to resubmit your 5106 information. See the form link here.
- Before submitting your 5106 form, verify in your CTPAT Portal account that your name appears exactly as it is entered on the form.
- We are recommending that importers complete the full form and return it to us to transmit the data.
- We will also need a photo ID for the party signing the document.
If you have an assigned CBP Account Manager, you may wish to contact him or her after you have submitted your updates to ensure CBP “sees” all the corrections.
Need Help Preparing for the New Enforcement Requirements?
A.N. Deringer has created a resource center with guidance on CBP’s increased importer verification efforts, Form 5106 requirements, ACE Portal account setup, CTPAT considerations, ACH enrollment, and upcoming September 18, 2026 enforcement changes. Access expert webinars, step-by-step instructions, and key compliance resources here: A New Dawn of CBP Enforcement.
For detailed guidance on completing and updating CBP Form 5106, view our step-by-step instructional guide:
CBP Form 5106 Step-by-Step Guide
If you have questions, please contact your Deringer representative.
