Effective June 15, 2016, the Automated Commercial Environment (ACE) became the sole CBP authorized electronic data interchange (EDI) system for processing electronic entries and entry summary filings accompanied by Food and Drug Administration (FDA) data.
To support the implementation of ACE, the FDA started a 24 hr/7 day a week help desk (called the ACE Support Center). This call center addresses issues with ACE and helps facilitate the resolution of reported ACE entry problems. The FDA will continue to also provide e-mail support. Issues related to ACE entries can be sent to Ace_support@fda.hhs.gov.
The Helpdesk went live on Tuesday, June 14, 2016. It can be reached at:
Domestic Toll Free: 877-345-1101